Helpling Household App
2022
User Experience project that was done for "Helpling Group" which has a mobile app for household services.
During the project I created 3 different solutions for the problem of costumers that drop out of the process of booking a cleaner through Helpling's mobile app.
Each solution represents another idea of how to make the clients complete the booking process fully.
The solutions were implemented in an existing UI and mobile app and the project focused in the UX mostly.
Analysis of the current user flow of the booking process and location of the specific problem.
User flow of the first solution.
In this example, the user is forced to pick at least 3 providers in order to finish the process, making it more successful.
Example of the solution above implemented in Helpling's app.
User flow of the second solution:
In this example, the user can filter and sort their favorite providers by certain categories, promising that the results that will be shown to them can be chosen all together, resulting in a successful process and satisfied user.
Example of the solution above implemented in Helpling's app.
User flow of the third solution:
In this example, a meter is shown to the user, representing their chances of receiving at least one provider from their choices. If the user continues when the meter is red, the user will receive a warning they should pick more providers.
Example of the solution above implemented in Helpling's app.
